Environment

  • GHG Emissions
  • Air Quality
  • Energy Management
  • Water & Wastewater Management
  • Waste & Hazardous Materials Management
  • Ecological Impacts

Social Capital

Human Capital

  • Labor Practices
  • Employee Health & Safety
  • Employee Engagement, Diversity & Inclusion

Business Model & Innovation

  • Product Design & Lifecycle Management
  • Business Model Resilience
  • Supply Chain Management
  • Materials Sourcing & Efficiency
  • Physical Impacts of Climate Change

Leadership & Governance

  • Business Ethics
  • Competitive Behavior
  • Management of the Legal & Regulatory Environment
  • Critical Incident Risk Management
  • Systemic Risk Management
General Issue Category
(industry agnostic)

Disclosure Topics (industry specific) for:
Consumer Finance

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Customer Privacy

Customer Privacy

Consumer finance companies face risks and opportunities associated with their internal use of data supplied by customers for activities that are not the primary purpose for which the data were collected (for example, for use in targeted advertising and/or transfer to third parties). Ensuring the privacy of personally identifiable information (PII) and other data of account holders is an essential responsibility of companies in the Consumer Finance industry. To assess performance on this issue, investors would benefit from disclosure from companies on the number of account holders whose information is used for secondary purposes, and their policies and procedures around using such information, including the nature of their opt-in policies. Combined with information on legal or regulatory actions taken against the companies that are related to customer protection and privacy, such disclosure would be decision-useful to investors. Consumer finance companies that fail to manage performance in this area are susceptible to decreased revenues as a result of lost consumer confidence and churn, as well as to financial impacts stemming from legal exposures.

Data Security

Data Security

Companies in the Consumer Finance industry face risks and opportunities associated with how they manage the safety of data supplied to them by customers, in the context of external threats. Ensuring the security of customers’ PII is an essential responsibility of companies in the Consumer Finance industry. To assess performance on this issue, analysts would benefit from disclosure on efforts related to safeguarding data against emerging and continuously evolving cybersecurity threats and technologies, actual security breaches compromising customers’ personally identifiable information (PII), and credit and debit card fraud. Companies that fail to manage performance in this area are susceptible to decreased revenues as a result of decreased consumer confidence and churn. Furthermore, instances of data breaches may expose companies to costly and lengthy litigations and potential monetary losses.

Selling Practices & Product Labeling

Selling Practices

There are three key elements within the Selling Practices topic, performance of which can materially impact company operations and financial condition. First, company policies related to the structure of compensation and/or other incentives may unintentionally create the risk of selling products and services that are not in the best interest of clients. Secondly, a failure to provide transparent information to customers about primary and add-on products can increase the risk of being charged with using deceptive practices. And finally, depending on the characteristics of the portfolio of products sold, poor performance on the first two elements could result in a high concentration of risky products held by customers. Consumer finance companies are likely to continue to face increased scrutiny in the wake of high-profile incidents as regulators attempt to ensure transparency and enhanced disclosure. The disclosure of key characteristics of a lending portfolio, including average fees from add-on products, average age of accounts, average APR, average number of trade lines, and average annual fees for pre-paid transaction products will allow shareholders to determine which consumer finance companies are better positioned to protect long-term value rather than relying on short-term revenue generation practices. Ability to provide consumer finance products that are in the best interest of customers can help companies in the industry not only minimize risk exposure in the existent portfolio of products, but also build trust with new and existent customers, and expand their market share ensuring sustainable revenue growth.

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